Last Revised: August 2023
Corporate Imaging Concepts (CIC) cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver world-class merchandise and services. Your personal data includes information such as:
- Telephone Number
- Email Address
If at any time you have questions about our practices or any of your rights described below, you may reach our Data Privacy Officer (“DPO”) and our dedicated team that supports this office by contacting us at [email protected]. This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.
Should you believe that any personal data we hold on you is incorrect or incomplete, you have the ability to access this information in your online account, rectify it or request to have it deleted. Please log in to access your Account Profile Page or contact us at [email protected].
What information do we collect?
We collect information so that we can provide the best possible experience when you utilize our Services.
Much of what you consider personal data is collected directly from you when:
- create an account (ex: billing information, including name, address, credit card number).
- request assistance from our Customer Care team (ex: phone number).
- complete contact forms or request newsletters or other information from us (ex: email).
However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:
Account-related information is collected in association with your use of our Services, such as purchases, information requests, and customer service requests and notes or details explaining what you asked for and how we responded.
Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services.
Corporate Imaging Concepts will collect personal information that can identify you if you choose to register in a CIC hosted online store. Information such as your name, title, company or organization name, work e-mail, work phone, work, or home address, and at the time of order placement, credit card information and other similar information (“Your Information”) when it is voluntarily submitted to us. We will use Your Information to respond to requests regarding your account, and from time to time, we may refer to Your Information to better understand your needs and how we can improve our websites, products, and services.
This website may use a technology called a “cookie“. A cookie is a piece of information that our webserver sends to your computer (to your browser file) when you access a website. Then when you come back to our site will detect whether you have one of our cookies on your computer. Cookies help provide additional functionality to the site and help us analyze site usage more accurately. For instance, our site may set a cookie on your browser that keeps you from needing to remember and then enter a password more than once during a visit to the site.
Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.
How we utilize information.
We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:
Delivering, improving, updating, and enhancing the Services we provide to you. We collect various information relating to your purchase and/or interactions with our Services. We utilize this information to:
- Improve and optimize the operation and performance of our Services (including our websites)
- Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services.
- Detect and prevent fraud and abuse of our Services and systems.
- Collecting aggregate statistics about use of the Services
- Understand and analyze how you use our Services and what products and services are most relevant to you.
Often, much of the data collected is aggregated or statistical data about how individuals use our services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.
Sharing with trusted third parties. We may share your personal data with our trusted service partners necessary for them to perform services on our behalf, such as:
- Processing credit card payments via Fiserv/CardConnect
- Communicating with you, such as by way email or survey delivery
- Customer relationship management
We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing, or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).
Communicating with you. We may contact you directly or through a third-party service provider regarding products you purchased from us, such as necessary to deliver transactional or service-related communications.
These contacts may include:
- Telephone calls
You may also update your profile preferences with respect to receiving communications from us by signing into your account and visiting the “Profile” page.
If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at [email protected].
Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of the legal process. We will also share your information to the extent necessary to comply with ICANN or any ccTLD rules, regulations, and policies when you register a domain name with us.
Website analytics. We use Google Analytics to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies.
EU – U.S. and Swiss Data Privacy Frameworks
Access to your Personal Information
Customer information is collected by Corporate Imaging Concepts and stored at Corporate Imaging Concepts. You can review and edit the personal information on your store personal profile.
Independent Recourse Mechanism
Corporate Imaging Concepts, LLC.
Attn: Dispute Resolution
5945 Cabot Pkwy
Bldg. 200 Ste 150
Alpharetta, Georgia 30005
Email: [email protected]
In compliance with the EU-U.S. DPF and the Swiss-U.S. DPF, CIC commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the Swiss-U.S. DPF to BBB, an alternative dispute resolution provider based in United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information or to file a complaint. The services of BBB are provided at no cost to you.
Access – You have a right to get access to the personal information we hold about you.
Rectification – You have a right to rectify inaccurate personal information and to update incomplete personal information.
Erasure – You have the right to request that we delete your personal information.
Restriction – You have a right to request that we restrict the processing of your personal information.
Portability – You have a right to data portability.
Objection – You have a right to object to the processing of your personal information.
Marketing – You have a right to object to direct marketing.
Withdraw consent – You have a right to withdraw your consent.
Lodge complaints – You have a right to lodge a complaint with the regulator.
How you can access, update, limit the use, or delete your data.
To easily access, view, update, request deletion or porting of your personal data (where available), or to update your subscription preferences, please sign into your Account and visit your “Profile”.
If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements. To make a request regarding your data, please contact us at [email protected]
If you are unable for any reason to access your Account Settings, you may also contact us by one of the methods described in the “Contact Us” section below.
How we secure, store, limit the use, and retain your data.
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate. We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
- mandated by law, contract, or similar obligations applicable to our business operations.
- for preserving, resolving, defending, or enforcing our legal/contractual rights; or
- needed to maintain adequate and accurate business and financial records.
If you have any questions about the security or retention of your personal data, you can contact us at [email protected].
Our Services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.
- By Mail: Attn: Office of the Data Protection Officer, 5945 Cabot Parkway Bldg. 200, Suite 150 Alpharetta, GA 30005
- By Phone: (800) 975-6467
We will respond to all requests, inquiries, or concerns within thirty (30) days.
Privacy & Legal